HP 4300 Series
The printer is unable to read the
electronic information (e-label) on
the print cartridge so that the
printer can keep track of the page
count for the print cartridge.
- Open the top cover, remove the print cartridge, and reinstall it.
- Install a new HP print cartridge.
- Check the connection between the DC controller PCA
(location J97) and the memory chip on the print cartridge (location J600). - Replace the memory chip cable and contact assembly.
- Replace the DC controller PCA.
If you get paper dust between the cartridge contacts and the printer itself, you can get this error too, so clean the little metal tabs on the end of the cartridge.
Error:
10.00.00
10.00.10
